Terms of service

Proxylexus is a trading name. No company has been registered behind it yet, so this document does not currently name a legal counterparty, a registered address or a jurisdiction. Until it does, nothing here can bind either side, and you should read it as a statement of how we intend to operate rather than as an enforceable contract.

Three specific things are waiting on that, and each is marked where it appears below: the identity of the supplier, the governing law, and the limitation of liability. A liability cap in favour of an entity nobody can name is not a cap; it is a sentence.

We sell access to proxy traffic, metered in gigabytes. Proxylexus is the party you contract with, and your agreement is with us alone.

We are responsible for provisioning, metering, billing and support. The exit network's IP pool and its geographic coverage are outside our control and can change, as can the terms on which capacity is obtained; where they do, that reaches you through us.

You are responsible for the security of your credentials and for all traffic generated through them. Proxy credentials are bearer credentials — anyone holding them can spend your traffic.

Tell us promptly if you believe they have been exposed. Be aware of what “rotating” a proxy user actually means here: there is no rotate operation, only issue and delete, so a replacement is a new proxy user with a new username and a new secret. The exposed one has to be deleted — which stops it opening new connections within about thirty seconds, and leaves any connection already open to finish — and your clients have to be pointed at the new one.

You must be legally capable of entering a contract, and not barred from receiving our services under applicable sanctions.

• You buy gigabytes in advance. There is no subscription, nothing renews, and there is no overage rate — you cannot be billed for traffic you did not buy.
• A gigabyte is 1,073,741,824 bytes — the binary one. Traffic is counted as bytes sent plus bytes received, because both directions cross the network.
• Buying more adds to your balance rather than replacing it. A top-up does not reset anything and does not wipe what is already there.
• Usage figures are our own. Your connections pass through a gateway we run, it counts the bytes as they move, and it writes them to your ledger every ten seconds, or sooner once enough has moved. Nobody reports your usage to us. Traffic from the last ten seconds may not have been written down yet, so the balance you see can lag what you have spent by about that much.
• Gigabytes are valid for one month from the day you buy them — the same date of the following month. Each purchase carries its own month, so a later top-up adds gigabytes without extending the ones already on your balance.
• The reason is supply, and we would rather say it than dress it up: the capacity behind your gigabytes carries its own expiry date. Selling you a balance that outlives it would mean paying for the same traffic twice, so we sell what we hold. If you are buying a large amount to draw down slowly, tell us first and we will make sure the block behind it runs long enough.
• Where our measurement and yours disagree, we will show you what we billed from. If it is wrong, we correct it.

There is no automated refund anywhere in the product. Every refund below is issued by a person, against the payment record, after you write to support@proxylexus.com. Nothing you can press refunds anything, and closing your account refunds nothing — see the warning on that screen before you use it.

We refund unused prepaid traffic in these cases:

• We terminate your account without cause — pro rata, on the traffic you have not spent.
• We stop being able to supply you, because the capacity behind your gigabytes is repriced, restricted or withdrawn. We would rather return the money than hold a balance we cannot honour.
• We suspended you and later determine the suspension was mistaken.
• We materially reduce what you get by changing these terms, and you end the agreement rather than accept the change.
• Your payment arrived after the account it was meant for had been closed. It buys nothing, so it goes back.

And these are not refundable, stated plainly rather than left to be discovered:

• Traffic you have already spent. The gigabytes are gone and we paid for them upstream.
• Anything at all following a substantiated abuse finding under the acceptable use policy.
• A balance you destroyed yourself by closing your account. The screen warns you, twice, and asks you to settle with us first — once the account row is gone the credit ledger has gone with it.
• Gigabytes that expired unused. Ask before they do and we will look at it; ask afterwards and there is nothing left on our side either.

Refunds go back by the route the money came. A card refund reaches the same card. A cryptocurrency payment cannot be reversed — the blockchain has no such operation — so a crypto refund is a fresh transfer to an address you give us, in a coin we can send, and the network fee comes out of the amount. Expect it to take longer than a card, and expect the amount received to differ slightly from the amount paid, because the two are converted at different moments.

If you intend to dispute a charge with your bank, please write to us first. We would almost always rather refund you than argue, and a chargeback costs us the fee whichever way it is decided. Note that we keep the record of a payment after an account is closed — the amount, the currency, what it bought and the dates, with the link to you removed — and one of the reasons is that a dispute can arrive months later and we have to be able to answer it. Our privacy policy says the same thing from the other side.

What is not settled is whether you can simply ask for unused prepaid traffic back outside the cases listed above, and within what window. That is a commercial decision, and it is being left open rather than answered with a number nobody has agreed to.

It is entangled with a legal one. Consumers buying online have a statutory right to withdraw in many jurisdictions — fourteen days across the EU and the UK, with a specific carve-out for digital services the customer asked to begin immediately, which is exactly what this product is. Which rule applies to you depends on where the operating entity is established, and no entity exists yet. Until both are settled, treat the list above as what we will actually do, ask us if your case is not on it, and understand that any statutory right you have is not diminished by anything written here.

Prices on this site are quoted in US dollars and are stated exclusive of any sales tax, VAT or equivalent. Whether any such tax is chargeable on your purchase, at what rate, and whether we are the party obliged to collect it, all follow from where the operating entity is registered and where you are — and the first of those does not exist yet.

So this clause cannot be completed honestly today. If tax becomes chargeable, it will be shown before you pay rather than added afterwards.

This is the part most worth reading, because the mechanism is blunt and you should know it before you rely on us.

• Your connections pass through a gateway we operate, and it counts the bytes as they move. Your balance is checked when a connection opens and again while it is running.
• At zero, new connections are refused and any connection still open is closed. This happens in seconds, not minutes — we are not waiting for anyone else to report your usage to us.
• Your proxy users are NOT deleted and your credentials stay valid. Top up and the same connection strings start working again within about fifteen seconds — that is how long the gateway holds your balance before re-reading it — and nothing has to be reconfigured.
• A small overshoot is possible, because the check happens between blocks of traffic rather than between individual bytes. Measured, it is a few tens of kilobytes. It stays on your balance as a negative amount and is deducted from your next top-up.

Your traffic must comply with our acceptable use policy, and with the network’s own policy. Breach may result in immediate suspension.

We do not guarantee that any particular destination will be reachable, that any particular IP, city or ASN will be available, or that a given site will not detect and block proxy traffic. Those depend on third parties we do not control. We publish no uptime figure, because we do not measure it and will not quote a figure we cannot substantiate.

We also do not guarantee continued supply. Our ability to serve you depends on infrastructure supplied under a commercial arrangement we do not unilaterally control, and which could be repriced, restricted or withdrawn. If that happens we will tell you and refund unused prepaid traffic; we cannot promise it will not happen.

Some parts of the product are working and some are not, and we would rather say so here than let you find out after paying. Today the balance and the cut-off work. There is no usage breakdown by country or proxy type: our gateway writes bytes and a timestamp and nothing else, so there is nothing to break down. There will be no breakdown by destination at all — we do not keep the destinations you connect to, our privacy policy says so, and the gateway is built that way. The status page reports what we can actually verify.

The service is provided as-is to the extent the law allows. Our intended position is that aggregate liability is limited to the amount you paid us in the three months before the claim arose, and that neither party is liable for indirect or consequential loss.

That is an intention, not yet a term. A limitation of liability takes effect against a named legal person under a named law, and this document has neither. It needs a lawyer in the eventual jurisdiction before it means anything — and some of it may be unenforceable against a consumer regardless of what is written here.

What we collect and why is in the privacy policy. You can ask for a copy of your data or for your account to be deleted by writing to privacy@proxylexus.com. You do not have to write for either: your dashboard, under Settings, links to a page that downloads your account, your subscription, your credit ledger and the dates on your sessions as a file, and closes the account for good. That file is not quite everything we hold — the privacy policy lists what it leaves out and how to ask for the rest. A correction is the one thing still handled by hand, so that one is an email to us.

Closing the account does not erase the record of what you paid. The amount, the currency, the gigabytes it bought and the dates stay on file with the link to you removed, because a sale has to remain accountable after the customer has gone. Everything else — your subscription, your sessions, your proxy users and your credit ledger — goes with the account row.

You may stop using the service at any time. There is nothing to cancel, because nothing recurs — you close the account yourself, from the dashboard, and closing it destroys any prepaid balance still on it, so ask for a refund first if you have one.

We may suspend for breach of the acceptable use policy, for non-payment, or where the network requires it. A suspension is applied by us, by hand: it refuses that account’s new connections and closes the ones already open at our gateway, within twenty seconds. Your proxy users are not deleted and your credentials stay valid, so a suspension we lift needs no reconfiguration from you.

If we terminate without cause, we refund unused prepaid traffic pro rata. If we terminate for a substantiated abuse finding, we do not.

We may change these terms. For changes that materially reduce what you get, we will give notice before they take effect and you may end the agreement and take a pro-rata refund of unused traffic.

Not yet decided, and deliberately left blank rather than filled with a placeholder that would be wrong. Closing it needs three things: the country the operating entity is registered in, its registered address, and confirmation of which consumer-protection rules apply to customers outside it.

Until then, this clause is unenforceable, and so is anything in this document that depends on it.

Questions about these terms go to support@proxylexus.com. Every published address is listed on the contact page.